FAQs

Please feel free to contact us with any questions, concerns, or booking requests. You can reach us through text, call, or email.

Kindly note that we have 2 locations and to contact the location you're booking with.

What are the benefits of a head spa? Benefits of a head spa include: A detox for the scalp removing dirt, oil, and product buildup that regular washing can miss Removal of dandruff build up Balance oil production Improve blood circulation delivering more nutrients and oxygen to your hair roots which is crucial for hair growth and strength Restore moisture to hair through hair mask Alleviate tension in the muscles around face, scalp, neck, and shoulders And an overall sense of relaxation that is vital for combating stress, one of the biggest causes of hair loss.

Will we be in the same room? Most of our rooms are double rooms. At our Unionville location we have three rooms with immersive beds and two rooms with 5D massage beds. At our Warden location, we have one immersive bed and one 5D massage bed in each double room. If you have any specific requests when booking, please send a text to the location of your booking as we fill the rooms based on a variety of factors.

Can I wear makeup to my appointment? Absolutely! Please let us know if you have foundation or makeup around your head/neck before your service. If you are booking in for a facial, we recommend removing makeup ahead of time so it doesn’t cut into your service time.

What should I wear to my appointment? We will provide a shirt for you to wear during the appointment. Any large and/or non-waterproof earrings, all necklaces, and straps around the shoulder should be removed as you get changed.

Do I need to wash my hair before coming? We advise not washing your hair before coming as washing your hair too frequently will strip the hair of its moisture. We provide a deep scalp cleanse and double wash.

Who cannot receive a head spa? Please contact us directly if you have any medical history or sensitivities that we should be made aware of. Those with skin sensitivities around the scalp and neck are not advised to receive a head spa. 5D massage beds are not suitable for those with a history of back/neck/spinal issues, children under 14, those who are expecting, or those prone to motion sickness.

Do you have a late policy? If you will be arriving late, please give us a text/call asap. Arrival ten minutes or more after your appointment time may result in a cancellation or shortening of your service time.